FAQ & Policies
For questions regarding your order, please email firstname.lastname@example.org. Please allow 12-24 hours for a response to all inquiries, as it's just two of us!
Please note: all item purchases (or purchases made during a sale) are final. We do not offer refunds, store credit or exchanges on sale items, vintage items, housewares and items that are no longer in stock. We only refund if customer does not receive the order and if order full or partially damaged we will refund depends on the situations. Purchases made during sales cannot be canceled. See next heading for more information. Luvins is not responsible for the mistakes of the post office, lost items, or stolen packages. but we will do what we can to try and help. PLEASE NOTE: For International orders, Luvins is not responsible for any customs charges issued in accordance to your country's policies. We will not grant refunds for any customs charges assessed nor grant a refund for orders should the customer not pay the customs charge assessed.
Every product we send out is initially checked for quality control, however, if you have received a product with a manufacturing fault or that has been damaged during shipment we will happily replace it or refund the purchase price as long as it has been returned within 10 business days. Anything outside of this time frame will be up to our discretion. Please note that wear and tear in the course of normal use is not considered a manufacturing fault. We reserve the right to change our store policies at any time.